Interview with Maggie van Santen and Becki Shaver

Maggie’s background in business management and Becki’s counselling expertise make a winning combination where their guests are concerned, and over the 7 years since Maggie and Becki have been running Hideaway Haven in Western Australia, they have won more than 20 hospitality, tourism and business awards! Here’s what they say: Always play to your strengths and define your roles Keep …

Why Bed and Breakfast Owners are Struggling, Part 2

Hello again and welcome.  It’s Yvonne here, with a couple more reasons why Bed and Breakfast businesses don’t make enough money.  So let’s get started with number one for today: Lack of personal and business boundaries.  I see this a lot with B&B owners, and because it’s really like having house guests, we sometimes feel we need to be on …

Hotel or Bed and Breakfast – What’s the Difference Anyway?

Why choose a B&B over a hotel ? An interesting question and sometimes the difference between the two is not fully understood.  Here’s my take on it. A B&B is someone’s home.  The owner/manager usually lives there and sometimes has separate accommodation, but often doesn’t.  Hotels are hotels, and it’s unlikely you’ll ever meet the owner. As a B&B guest, you …

Bed and Breakfasts and Booking.com

Third party booking engines – are they right for B&Bs ? If you don’t yet know how to identify and market to your target guest, then I suppose those large booking engines such as booking.com are useful.  Many of my mentoring clients tell me that they bring lots of business to their B&Bs, but at what cost? First, there’s the huge …

Bed and Breakfast Exhaustion or Serenity?

Extreme Self care for the stressed out B&B owner Taking care of myself has become my mild obsession of late, and what I’ve noticed is that the more I take of myself, the more relaxed I am, and the happier the guests who write glowing reviews for me on Trip Advisor.  Strange, and perhaps contrarian, but here’s how it works: …