What kind of experience are you offering?

When your potential guest finds you online, the moment they land on your website, view your Facebook page, read your reviews on Trip Advisor, Google your place, that is the moment, that their experience with you begins Up until this point, they have not interacted with you personally, but they know who you are You [...]

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The real reason you’re using online travel agents

Today I want to give you some real insights into what I see going on in this industry. Pull up a chair and sit down, because you may not like it So here goes… The real reason you’re using OTAs to bring you guests, is because it’s easier You can hide You can stay in [...]

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Public humiliation and an important decision

A long time ago when I was about 13 years old, my school announced a dressmaking competition.  As the uncrowned “best seamstress in Mrs Mitchell’s needlework class” I decided to enter.  My mother who had taught me to sew helped me to make a dress and I proudly took it into school to enter it [...]

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Fundamentals v bright shiny objects

Around 10 years ago, fresh out of personal development and wealth creation school (!), I started a business with a new friend, empowering women to use their passions to grow businesses and become wealthy. After about a year, my new friend and I realized that it was a bad idea to be working together, so [...]

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The elephant in the room?

What a week last week when, after a 40-year relationship, the people of the UK voted to “divorce” from the European Union.  Living in France (but still a Brit) meant I didn’t get the chance to vote, but what a fascinating process to observe. Here’s my thoughts…. The arguments from both the “leave” and the [...]

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How strong are your boundaries?

There’s a long thread going on over on Facebook in our private group for B&B owners What’s it all about?  Boundaries and the abuse of them. One of the reasons we started in this business, I believe, is because we love people and we love entertaining and taking care of them. But not every minute [...]

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