What kind of experience are you offering?

When your potential guest finds you online, the moment they land on your website, view your Facebook page, read your reviews on Trip Advisor, Google your place, that is the moment, that their experience with you begins Up until this point, they have not interacted with you personally, but they know who you are You [...]

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Public humiliation and an important decision

A long time ago when I was about 13 years old, my school announced a dressmaking competition.  As the uncrowned “best seamstress in Mrs Mitchell’s needlework class” I decided to enter.  My mother who had taught me to sew helped me to make a dress and I proudly took it into school to enter it [...]

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The elephant in the room?

What a week last week when, after a 40-year relationship, the people of the UK voted to “divorce” from the European Union.  Living in France (but still a Brit) meant I didn’t get the chance to vote, but what a fascinating process to observe. Here’s my thoughts…. The arguments from both the “leave” and the [...]

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How strong are your boundaries?

There’s a long thread going on over on Facebook in our private group for B&B owners What’s it all about?  Boundaries and the abuse of them. One of the reasons we started in this business, I believe, is because we love people and we love entertaining and taking care of them. But not every minute [...]

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We’re all connected

Just back from a full-on trip to a country in Central Asia where they are developing tourism and are invested in helping their accommodation providers to be more visible and pro-active. I was invited to lead an intensive 3 day training on everything I know about running a successful B&B business from mindset and attitude [...]

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We need you today!

Today's post is about the power of community to make something happen, and today, we need you and your community! We're launching a crowdfunding campaign to raise money for our commission-free booking portal which means that if you register your property, hook up your online reservations system with ours, visitors to our portal will be [...]

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Who’s in charge of your business?

I’ve just returned from a trip to the UK where I presented at Visit Wiltshire’s annual tourism event at Bowood House, and returned to an avalanche of requests to join the new Facebook group Beautiful Bed and Breakfasts and get on our Google map! In both cases, this had me looking at a lot of [...]

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Are you on the map?

I’ve just taken over the management of a Facebook group and the previous owner, Maria has worked really hard on a fabulous Google map which shows the location of all of the members, together with website addresses. The real beauty of this map is that when you’re on it and people tap in your keywords [...]

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