How bed and breakfast owners and innkeepers say NO

Almost all of our problems with our guests can be solved by setting out good policies, communicating them well and then enforcing them through strong boundaries I know that most people don’t read our terms and conditions, but that’s not the point of them. The point is that you have defined them and written them down. You’ve taken a stand …

Opening a bed and breakfast business plan

Opening your bed and breakfast business plan is very simple, so let’s take a look at the basics…. Your key performance indicators for your business plan are: Occupancy rate Something called REVPAR which means revenue per available room Which simply means the amount of money you can realistically make in any given period by each room Once you’ve established this, …

Bed and Breakfast Exhaustion or Serenity?

Extreme Self care for the stressed out B&B owner Taking care of myself has become my mild obsession of late, and what I’ve noticed is that the more I take of myself, the more relaxed I am, and the happier the guests who write glowing reviews for me on Trip Advisor.  Strange, and perhaps contrarian, but here’s how it works: …

How To Fall In Love With Your B&B Business

Running my Bed and Breakfast business without the internet, as I did when I first started 11 years ago,  seems like another lifetime now, and one I would not wish to re-visit. Here’s why… Random people showed up on the doorstep late on Friday and Saturday evenings when I was either busy with my other guests or with my family.  …

Trip Advisor, Booking.com and Shameless Self Promotion

I’ve been reading with interest the comments on a forum I contribute to about how Trip Advisor is encouraging potential guests to book through their sister company, Booking.com, rather than direct them to the B&B websites.  How could that happen? First we need to understand that what they are doing is maximising their position as the leader in travellers’ reviews, …

12 things I love about running a Bed and Breakfast business

For me, a bed and breakfast business is the ultimate lifestyle business, but I didn’t always think that.  Back in the old days before the internet, we were pretty limited by how many people we could reach, and therefore how much income we could make. I did some research recently which told me that over half of all bed and …