Interview with Liz Truckle

Liz and Paul Truckle won Trip Advisor’s Best B&B  In Austria in 2015 so I wanted to get Liz’s nuggets on what has made them so successful.  Here’s Liz’s wisdom:

  • Take care of your own energy levels.  If you’re new to this business you will be enthusiastic and totally absorbed in the business, until you wear yourself out!  Be mindful up front that you need to re-charge your own batteries regularly before you can properly serve others
  • Be conscious of guests’ individual needs, and less focused on how you think it should be.  Not everyone wants to chat at the time you want to, so take care to tune into their needs first and act accordingly.
  • Take time out to smell the roses! Be a tourist in your area, and know what’s going on so you can be more valuable to your visitors. I recommend you take your video camera with you and get used to speaking into it so that potential guests get to see you.  Video is one of the best tools we have, so I encourage you to use it!  This business lends itself so well to video.

Here’s the recording of our call for you to enjoy, and do leave a comment below to let me know what you learned and anything that you plan to change in your business.

 


 

Liz and Paul Truckle’s website can be found by CLICKING HERE

 

Yvonne x

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6 Responses to “Interview with Liz Truckle”

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  1. Kris Smith says:

    Hello Yvonne!
    Kris here in Colorado USA, and I enjoyed your interview with Liz. Her comments on tuning in to your guests’ demeanor as they come through the door, so you can best serve their immediate needs, was very insightful. Your offerings of valuable advice and support are greatly appreciated by me, as I continue on with my education and due diligence prior to my purchase of a B&B Inn. Thank you!

  2. Thank you for the reminder to take time and enjoy our area! What a great excuse to go on a date with hubby and enjoy the beautiful place we live. I would also like to implement the use of video this year. I’m a little intimidated, but this is on my To Do list for this year!

  3. Mary Ellen Hagglund says:

    This was a worthwhile Q&A. Thanks for sharing it.