Interview with Maggie van Santen and Becki Shaver

Maggie’s background in business management and Becki’s counselling expertise make a winning combination where their guests are concerned, and over the 7 years since Maggie and Becki have been running Hideaway Haven in Western Australia, they have won more than 20 hospitality, tourism and business awards! Here’s what they say:

  • Always play to your strengths and define your roles
  • Keep your website up to date and active with blogs and social media
  • Print marketing doesn’t work any more – master online marketing
  • Keep in touch with past guests so you’re in the forefront of their minds
  • Offer more products and services tailored to your guests specific needs
  • Entering awards competitions forces you to think and constantly innovate and improve your business

Please leave your comment below and let us know what you plan to use or change in your B&B.  And please watch through to the end, as a very special guest makes an appearance 🙂

CLICK HERE to visit Maggie & Becki’s website
Yvonne x
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