Interview with Maggie van Santen and Becki Shaver

Maggie’s background in business management and Becki’s counselling expertise make a winning combination where their guests are concerned, and over the 7 years since Maggie and Becki have been running Hideaway Haven in Western Australia, they have won more than 20 hospitality, tourism and business awards! Here’s what they say:

  • Always play to your strengths and define your roles
  • Keep your website up to date and active with blogs and social media
  • Print marketing doesn’t work any more – master online marketing
  • Keep in touch with past guests so you’re in the forefront of their minds
  • Offer more products and services tailored to your guests specific needs
  • Entering awards competitions forces you to think and constantly innovate and improve your business

Please leave your comment below and let us know what you plan to use or change in your B&B.ย  And please watch through to the end, as a very special guest makes an appearance ๐Ÿ™‚

CLICK HERE to visit Maggie & Becki’s website
Yvonne x
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6 Responses to “Interview with Maggie van Santen and Becki Shaver”

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  1. Chris Mason says:

    Delightful interview. I agree with them that you have to have a passion for your business and be willing to do the work to make it happen. The surprise “guest” is adorable! Thanks Yvonne.

  2. Kris Smith says:

    Thank you for this enjoyable video. I appreciated their candor regarding attending to the different needs of their guests and the hard work involved. I find their hard work to be a very rewarding endeavor, so it must be very satisfying to them. I loved their dedication to rescuing the joeys that they come across. I will be taking a good gander at their website!

  3. Love their drive and passion, how true about evolving, shows we can’t afford to sit back and let things stagnate. The special guest was a true joy!