Whether you’re running a small bed and breakfast or a larger guest house, inn or small hotel, when your potential guest finds you online, the moment they land on your website, view your Facebook page, read your reviews on Trip Advisor, Google your place, that is the moment, that their experience with you begins
Up until this point, they have not interacted with you personally, but they know who you are
You don’t yet know who they are
Until they decide to hit that “Book now” button, pick up the phone or send an email they are not yours
When they take that step – BOOM!
They are yours!
It’s your job now to initiate an experience for them
Tell them what to expect and how you can help
Offer some of your local expertise so they can plan their stay
Offer more of your products and services that will help them have an amazing time with you
Make life easy for them
Take away the need for them to think
Make that experience with you so good, they love you forever
Like a marriage!
This kind of experience will stick in their minds forever
You will stand out from the crowd
They’ll be referring you to their friends and family
They’ll be raving about you
Your job is to use their ravings to attract more like them
So that more and more people can experience your warmth and love
When you do this, you’ll never have to worry about attracting more guests
Your raving fans will do your job for you
Think this all sounds too hard?
Want to know how to do it well and
- Reduce your dependency on the online travel agents
- Attract the guests YOU want to attract at the prices YOU want to charge
- Work smarter not harder
CLICK HERE to book a call with me, and let’s make it happen
Dedicated to your success
Also published on Medium.