Charging for extras

One of the threads in the Facebook group last week was around charging for extras, and specifically children, and I thought you’d find the comments interesting. Overwhelmingly and unanimously everyone said YES and here’s why.... Children are often more work than adults. They sometimes spill or break things They sometimes knock things over They can leave a mess to clear up They sleep in sheets and use towels that have to be washed afterwards (like everyone else!) They sometimes need a special breakfast prepared for them They’re naturally curious and

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Trying to sell a B&B?

Over the weekend, I went to France to do some “work” on my house there. You may or may not know that I closed my B&B in France at the end of 2016 and the property is now for sale. In fact it’s been for sale on and off for the past 4 years. I wondered why no-one had bought it I wondered why no-one had expressed any interest in it, or even looked at it I found out why over the weekend You see I had a “contract” with

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Is your technology working?

Over the past couple of weeks, I’ve been trying to communicate with the owner of a B&B in Australia.  They had purchased a couple of our online training modules and emailed me to say they’d had a problem downloading. I responded but for some reason my email didn’t reach them.  Days later, it showed up in my own inbox – I’ve no idea how that happened. So next, I went to their website and sent them a message via their contact form. It worked! And they responded saying that their

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Calling it a day

One of my clients has just closed the doors on her B&B business. For a while now, I’d been getting the feeling that her heart wasn’t in it anymore So I wasn’t surprised when she sent me this She’s given me permission to share with you Describe in detail what your life was like before you worked with me (be specific in terms of health, relationships, money, and give examples where possible) I lacked insight. I had no knowledge of email and/or internet marketing. I also have, for the majority

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Online travel agents – not the enemy

Over the past few days, I’ve been running a Summer Promotion where I’m offering 50% off 13 online trainings and tools to help small hospitality businesses to Attract more direct bookings Reduce commission bills to online travel agents Fill rooms in the low seasons Charge more CLICK HERE to take advantage of the extended deadline now until Friday 16th June 2017 midnight EST Why these four things? Because in several surveys and questioning over the past few years, this is what you tell me bothers you the most In reality,

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The choice is YOURS, it really is

I just did a search on Facebook for posts relating to booking dot com. What an eye-opener Complaints…. False advertising Poor customer service Offering deals that directly affect the accommodation providers (without any consultation) Still taking at least 15% commission People paying more to be moved up the rankings and then not being moved up the rankings The list goes on I asked the question… “Why are you still working with them?” Answer – we have no choice You always have a choice Choice is one of the privileges of

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Weak boundaries

Many years ago, when I was just starting out, a woman called me up to book a room in my B&B. She sounded charming so I booked her (and her little, well behaved dog) in I didn’t bother to ask her any questions about why she was coming, or if the dog needed any special preparations, or if she had any special dietary requirements I didn’t even ask her what time she’d be arriving I just assumed (at the time) that she would let me know And she did And

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