How bed and breakfast owners and innkeepers say NO

Almost all of our problems with our guests can be solved by setting out good policies, communicating them well and then enforcing them through strong boundaries I know that most people don’t read our terms and conditions, but that’s not the point of them. The point is that you have defined them and written them down. You’ve taken a stand …

How Bed and Breakfasts can charge for extras while delighting their guests

One of the threads in the Facebook group last week was around charging for extras, and specifically children, and I thought you’d find the comments interesting. Overwhelmingly and unanimously everyone said YES and here’s why…. Children are often more work than adults. They sometimes spill or break things They sometimes knock things over They can leave a mess to clear …

Why Bed and Breakfasts don’t need to make online travel agents the enemy

Over the past couple of years, I’ve been running surveys and questionnaires to find out what troubles the bed and breakfast owners, guest house owners and innkeepers and here’s what I found… They want to learn how to Attract more direct bookings Reduce commission bills to online travel agents Fill rooms in the low seasons Charge more   In reality, …