Why Bed and Breakfasts need data protected systems

Important changes to data protection laws you need to know about I know those words “data protection” aren’t very sexy, so I’m going to explain what they mean and what’s changing in this article. First, data protection means knowing where your data is stored, what’s being stored and why If you have any kind of online booking system, card index …

Bed and Breakfast owners – Is your online travel agent costing you an extra $28,000 a year?

This morning I opened my Facebook feed to find yet another post by another disgruntled owner.  Yet another post about the changes in terms of business by the online travel agents that massively benefit them, but not us Too many owners have fallen for the promise of instant bookings, not realising the long term impact of working with these giants, …

How bed and breakfast owners and innkeepers say NO

Almost all of our problems with our guests can be solved by setting out good policies, communicating them well and then enforcing them through strong boundaries I know that most people don’t read our terms and conditions, but that’s not the point of them. The point is that you have defined them and written them down. You’ve taken a stand …

How Bed and Breakfasts can charge for extras while delighting their guests

One of the threads in the Facebook group last week was around charging for extras, and specifically children, and I thought you’d find the comments interesting. Overwhelmingly and unanimously everyone said YES and here’s why…. Children are often more work than adults. They sometimes spill or break things They sometimes knock things over They can leave a mess to clear …